Jared, and the team at UIE, thanks so much for the personal attention you’ve given me around my UI15 experience. Your customer service has been top notch, and you’ve gone beyond the call of duty to make me happy.
For the rest of you, I attended UI15 and was quite unhappy with one of the workshops. I was honest in my survey responses, and Jared contacted me personally to get more details as well as to offer a credit or refund for the workshop. We then ran into each other at UXCamp DC last weekend, and he went out of his way to apologize in person.
I’ve always been a fan of UIE, often with an amused smirk at Jared’s style. UI15 turned out to be less than I had hoped, mostly because it didn’t have enough content for seasoned, experienced practitioners, but particularly because of this one workshop I attended. It left a bad taste in my mouth, but Jared’s personal, respectful, and overwhelming follow up has renewed my appreciation for him and his organization.
Thanks again, Jared.
