Author Archives: Jim

Chris Avore, AVP, Product Strategy, Nasdaq – in position for 2-3 years; recent accomplishments: ability to grow our awesome and sizable team – organization understands design, moving customer feedback up the lifecycle into the discovery phase – execs excited, outside … Continue reading →

Traci Walker, Contracting Officer, US Digital Service and Jeff Gladchun, Director of Product Development, Fidelity Investments – Jeff started at Fidelity reviewing for compliance; exposed to product and enjoyed working with designers and developers; now in product management – Traci … Continue reading →

Lou Adler, CEO, Adler Group – top traits of top people: 8 items from presentation; every one is predictable during the hiring process; most people use a process that doesn’t find this out – comparable results; trend of growth; achiever … Continue reading →

Marc Rettig, Fit Associates – A fable: The Shoemaker and the Strategist; shoemaker thrives on connection (dance and real people), strategist thrives on control (march and abstractions) – Hugh Dubberly, Dubberly Design, dubberly.com; wonderful conceptual models; “the creative process” poster; … Continue reading →

Dana Chisnell, Co-Founder, Center for Civic Design and Dean Logan, County Clerk, Los Angeles County – LA County, largest in US, Dean’s been in that role for 9 years; Dana is also now part of US Digital Service for the … Continue reading →

Karen Pascoe, SR VP Group Head User Experience, MasterCard – hardest role ever; most support ever; lead UX on emerging payment products; MasterPass (secure commerce), outreach to startup developer community (APIs and SDKs), personal payments (mobile money; tied to identity) … Continue reading →

Samantha Soma, UX Program Facilitator – GE is 130 years old – shout-out to engineers: GE has been a design company for its entire history – 2010-2011: discovered 14th largest software company in US, unbeknownst to them; analytics tools build … Continue reading →

Scott Zimmer, Head of Design, Capital One and David Baker, ReCourses – is there a shift from using outside firms: no; more inside designers than ever, but there is much more design going on, so plenty of work for agencies … Continue reading →

Gina Villavicencio, Director UX Design and James Nixon, General Manager, Digital Globalization, Marriott International – share an accomplishment or two: – ratings and reviews product; 2/3 of millenials use ratings and reviews before choosing a hotel; search visibility; Marriott not … Continue reading →

Steve Turbek, SVP UX Design, Fidelity Investments – 3 1/2 years with Fidelity – 60,000 employees – Customer Experience is not just designing screens, but a motivating program across the whole organization; call center; in-person branch experience – naturally led … Continue reading →