Author Archives: Jim

Happy 50th Anniversary, Mom and Dad!

My parents, Marie and Robert Jarrett, truly happily married for 50 years today. We love you! photo from May 2017 courtesy of Sarah Jarrett, my sister-in-law A couple photos from their wedding day 50 years ago.   And from when each was a … Continue reading

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“Now I am become Death, the destroyer of worlds.”

J. Robert Oppenheimer, quoting the Bhagavad Gita, in an interview describing his thoughts at the Trinity nuclear test. As I watched the election results coming in last night, a feeling of existential dread began surfacing, and this story of Oppenheimer at … Continue reading

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UX Advantage 2015: Keynote – Beyond the UX Tipping Point: Infusing Design Into Our Organizations

Jared Spool, UIE – Disney magic band: most important UX event in 2014; completely changes your park experience; pre-choose preferences and stuff before you go, including kid’s favorite characters, birthdays, etc; $1billion investment – Disney used to have a horrible … Continue reading

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UX Advantage 2015: Building a Design Culture within IBM

Adam Culter, Design Team Program Director, IBM – 15 years at IBM, first 12 years did consulting as a designer – long design legacy; original intent to humanize technology; in the 80s and 90s, IBM lost its way with focus … Continue reading

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UX Advantage 2015: Introducing Nasdaq to UX

Chris Avore, AVP, Product Strategy, Nasdaq – in position for 2-3 years; recent accomplishments: ability to grow our awesome and sizable team – organization understands design, moving customer feedback up the lifecycle into the discovery phase – execs excited, outside … Continue reading

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UX Advantage 2015: Inventing the Yes Lawyer

Traci Walker, Contracting Officer, US Digital Service and Jeff Gladchun, Director of Product Development, Fidelity Investments – Jeff started at Fidelity reviewing for compliance; exposed to product and enjoyed working with designers and developers; now in product management – Traci … Continue reading

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UX Advantage 2015: The Candidate Experience and Performance-based Hiring

Lou Adler, CEO, Adler Group – top traits of top people: 8 items from presentation; every one is predictable during the hiring process; most people use a process that doesn’t find this out – comparable results; trend of growth; achiever … Continue reading

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UX Advantage 2015: Keynote – Culture Work: Organizational Becoming Made Practical

Marc Rettig, Fit Associates – A fable: The Shoemaker and the Strategist; shoemaker thrives on connection (dance and real people), strategist thrives on control (march and abstractions) – Hugh Dubberly, Dubberly Design, dubberly.com; wonderful conceptual models; “the creative process” poster; … Continue reading

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UX Advantage 2015: Government’s Design Lessons

Dana Chisnell, Co-Founder, Center for Civic Design and Dean Logan, County Clerk, Los Angeles County – LA County, largest in US, Dean’s been in that role for 9 years; Dana is also now part of US Digital Service for the … Continue reading

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UX Advantage 2015: Infusing MasterCard with UX

Karen Pascoe, SR VP Group Head User Experience, MasterCard – hardest role ever; most support ever; lead UX on emerging payment products; MasterPass (secure commerce), outreach to startup developer community (APIs and SDKs), personal payments (mobile money; tied to identity) … Continue reading

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